Do’s

• Be specific. To avoid any delays in your service, please provide specific details about what you need. Please include:
  • What is the issue (i.e.: ‘Homepage form not showing X field’)
  • Where is it located (i.e.: ‘The issue is in the Homepage, here is the link’)
  • Screenshots to show how the issue looks like
  • Video to show more in detail what you need. Loom is a wonderful free tool that you can use for this. 

Don’ts

• Provide vague descriptions. This will lead to more inquiries, emails & calls to discover exactly what the issue is.
  • Example: ‘The email doesn’t work. Please fix it.’